Description:

Cognizant is seeking a Systems Engineer for Service Desk operations to provide L1 support through a voice process. This is a great opportunity for freshers and early-career professionals to gain hands-on experience in Service Desk support, MS Excel reporting, and User Access Management (UAM).

The role is office-based and requires flexibility to work in night shifts. Candidates with strong communication skills in English and a background in Telecom will be given preference.

You will be working with a collaborative team at Cognizant, one of the world’s leading professional services firms, where growth opportunities, global exposure, and career development are part of everyday life.

Responsibilities:

• Provide L1 technical support via Service Desk voice process and resolve user issues.
• Utilize MS Excel to analyze data, prepare reports, and assist decision-making.
• Manage user accounts, access, and permissions through UAM in compliance with company policies.
• Collaborate with team members to enhance service delivery and efficiency.
• Monitor system performance and troubleshoot issues to maintain functionality.
• Document and maintain logs of technical issues and resolutions.
• Communicate effectively with users and stakeholders to provide solutions.
• Assist in creating and implementing end-user training materials.
• Contribute to the Telecom domain tasks when required.
• Ensure adherence to organizational standards and procedures.
• Support customer satisfaction by delivering high-quality technical assistance.

Key Technical Skills:

Service Desk Support, MS Excel, User Access Management (UAM), Voice Process (L1 Support), Telecom Knowledge, Reporting, Troubleshooting, Communication Skills

Requirements:

• Graduate / Bachelor’s Degree (any discipline).
• 0–4 years of relevant experience (Freshers are welcome).
• Strong knowledge of MS Excel for reporting and data analysis.
• Basic understanding of Service Desk processes and UAM.
• Excellent communication skills in English (written and spoken).
• Ability to work in night shifts and adapt to rotational schedules.
• Problem-solving and analytical mindset.
• Team player with good interpersonal skills.

Preferred (Good to Have):

• Background in Telecom domain.
• Previous experience in Service Desk or IT support.